1. Introduction
This Returns & Refunds Policy explains the circumstances under which LAWIN STORE (“LAWIN STORE”, “we”, “us” or “our”) may accept returns, replacements, cancellations or refund requests for products purchased through https://www.la-winn.com.
Because our ecommerce business may offer software, digital products, technology products and other goods, the applicable return or refund process may depend on the type of product purchased.
Nothing in this policy is intended to limit any mandatory rights available to consumers under applicable law.
2. Digital Products and Software
Digital products and software may be subject to different return conditions because they can be delivered, accessed, downloaded, activated or licensed electronically.
Where a digital product has not been accessed, activated, downloaded or otherwise fulfilled, a cancellation or refund request may be considered subject to the applicable product terms and circumstances.
Once a digital product, software licence, activation key or other digital item has been supplied or activated, refunds may be restricted, particularly where the product is non-returnable under the applicable licence or supplier terms.
3. Incorrect or Defective Digital Products
If you receive an incorrect digital product, an invalid activation detail, or a digital product that is materially defective, please contact us as soon as reasonably practicable.
We may investigate the issue and, where appropriate, provide corrected access information, a replacement, technical assistance or another reasonable resolution, subject to the product’s licence terms and applicable law.
4. Physical Products
Where LAWIN STORE sells physical products, a return or refund may be considered where the product is damaged, incorrect, defective or otherwise eligible under the applicable return terms.
Customers should contact us promptly after receiving a physical product if there is an issue with the order.
5. Change-of-Mind Returns
Change-of-mind returns are not automatically available for every product.
Eligibility may depend on the nature of the product, whether it has been used or activated, its condition, whether it is a digital or physical product, and any applicable supplier or manufacturer restrictions.
Where a change-of-mind return is accepted, the customer may be responsible for applicable return delivery costs unless otherwise required by law or agreed by LAWIN STORE.
6. Return Conditions for Physical Products
Where a physical return is approved, we may require the product to be returned in an appropriate condition, together with relevant packaging, accessories or other items supplied with the order where applicable.
Products that have been materially damaged, altered, misused or modified after delivery may not qualify for a return unless the issue resulted from a defect or another circumstance covered by applicable law or our return arrangements.
7. How to Request a Return or Refund
To request a return or refund, contact us using the details at the end of this policy.
Please provide:
- Your name and contact details;
- Order number or other order information;
- The product concerned;
- The reason for the request; and
- Supporting information or photographs where relevant.
We may request additional information to verify the order and assess the request.
8. Assessment of Requests
All return and refund requests may be reviewed individually based on the product purchased, the condition of the product, the nature of the issue, delivery status, applicable licence or supplier terms, and relevant consumer protection requirements.
Submitting a request does not automatically guarantee approval.
9. Refunds
Where a refund is approved, the applicable refund method may depend on how the original payment was made and the circumstances of the refund.
Refund processing may require reasonable time for verification and payment processing. Where a third-party payment service is involved, the timing of the final credit may also depend on that provider.
We will communicate the applicable refund arrangements when a refund is approved.
10. Delivery Charges and Return Costs
Original delivery charges may not always be refundable, particularly where a return is made for reasons unrelated to an error, defect or other circumstance for which LAWIN STORE is responsible.
Where a return is approved, responsibility for return delivery costs will depend on the reason for the return and applicable law.
11. Non-Refundable Circumstances
A refund may not be available where, subject to applicable law:
- A digital product has been supplied, accessed, downloaded or activated and the issue is not covered by the applicable terms;
- A software licence or activation key has been used;
- A product has been materially altered, damaged or misused after delivery;
- The customer supplied incorrect information that caused the issue;
- The request falls outside the applicable return conditions; or
- The product is expressly identified as non-returnable under applicable product or supplier terms.
These circumstances do not override any mandatory consumer rights.
12. Order Cancellations
Customers should contact us as soon as possible if they wish to cancel an order.
Cancellation may not be possible once an order has been dispatched, digitally delivered, activated or otherwise fulfilled. Where cancellation is accepted, any applicable refund will be handled in accordance with this policy and applicable law.
13. Third-Party Software and Licences
Some software and technology products may be supplied subject to third-party licence, activation, usage or return conditions.
Where third-party terms apply, they may affect eligibility for cancellation, return, replacement or refund. Customers should review the relevant product information and licence terms before purchase where available.
14. Fraudulent or Abusive Requests
LAWIN STORE reserves the right to investigate requests that appear fraudulent, misleading or abusive.
We may decline requests that are not supported by the order information or that appear inconsistent with the applicable product or return conditions, subject always to applicable law.
15. Consumer Rights
This policy is intended to operate alongside applicable consumer protection and other legal rights in Nigeria. Where mandatory law provides a customer with a right that cannot lawfully be excluded or restricted, that right will continue to apply.
16. Contact Us
For questions or requests relating to returns and refunds, please contact:
LAWIN STORE
1/3, LIASU AJAKAIYE STREET, IBA ESTATE,
IBA, LAGOS STATE, NIGERIA
Email: [email protected]
Phone: +234 912 419 5205
17. Changes to This Policy
We may update this Returns & Refunds Policy from time to time to reflect changes in our products, services, business practices or applicable requirements.
The latest version will be published on the Website with a revised “Last Updated” date.