1. Introduction
LAWIN STORE respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we may collect, use, store and protect personal information when you visit or use https://www.la-winn.com, place an order, contact us or otherwise interact with our ecommerce services.
LAWIN STORE operates in computer programming, data processing and integrated systems design and provides technology products and digital solutions through its online store.
2. Information We May Collect
Depending on how you interact with our website and services, we may collect information such as:
- Name and contact details, including email address and telephone number.
- Delivery and billing information where required to fulfil an order.
- Account or login information where customer accounts are provided.
- Order history, product selections and transaction-related information.
- Information you provide when contacting customer support or making an enquiry.
- Device, browser and technical information associated with your use of the website.
- Website usage information, including pages visited and interactions with website features.
- Information provided through forms, surveys, promotions or other voluntary interactions.
3. How We Collect Information
We may collect information directly from you when you create an account, place an order, complete a form, contact us, subscribe to communications or otherwise provide information through the website.
We may also automatically collect certain technical and usage information through cookies, server logs and similar technologies when you use the website.
4. How We Use Personal Information
We may use personal information for purposes including:
- Processing and managing orders.
- Communicating with customers about orders, enquiries and support requests.
- Arranging applicable product delivery or digital access.
- Providing and improving our website, products and customer experience.
- Maintaining website security and preventing fraud, abuse or unauthorised activity.
- Managing customer accounts where applicable.
- Understanding website usage and improving our services.
- Sending relevant service communications and, where permitted, marketing communications.
- Complying with applicable legal, regulatory and record-keeping requirements.
5. Legal Basis and Fair Processing
Where applicable, we process personal information on a lawful basis such as fulfilling a contract or taking steps at your request before entering into a contract, complying with legal obligations, pursuing legitimate business interests where appropriate, or obtaining consent where consent is required.
We aim to collect and use personal information only for legitimate and relevant purposes and to handle it in accordance with applicable Nigerian data protection requirements.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, remember preferences, improve security, understand website usage and support relevant website services.
You may be able to control cookies through your browser settings. Some website functions may not operate properly if certain cookies are disabled.
For more information, please refer to our Cookie Policy.
7. Payment Information
Where online payments are available, payment transactions may be processed through third-party payment service providers. We may receive transaction-related information necessary to confirm or manage your order, but sensitive payment credentials are generally handled by the applicable payment provider rather than stored directly by us.
Customers should review the privacy and security information provided by the relevant payment provider where applicable.
8. Sharing of Personal Information
We may share personal information where reasonably necessary to operate our business and provide services, including with:
- Service providers supporting website hosting, ecommerce operations, technology, communications or customer support.
- Payment service providers involved in processing transactions.
- Delivery or logistics providers where physical products require delivery.
- Professional advisers or service providers where reasonably necessary for business operations.
- Government, regulatory or law-enforcement authorities where required or permitted by law.
- Other parties where you have given appropriate consent or where disclosure is otherwise lawful.
We do not intend to sell personal information to third parties as a standalone commercial product.
9. International Data Transfers
Some service providers or technology platforms used in operating an ecommerce website may process information outside Nigeria. Where personal information is transferred or accessed internationally, we aim to use appropriate safeguards and comply with applicable data protection requirements.
10. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission, website or electronic storage system can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their passwords, devices and account information.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order administration, customer support, legal, accounting, regulatory and legitimate business requirements.
Retention periods may vary depending on the type of information and the applicable legal or operational requirements.
12. Your Privacy Rights
Subject to applicable law and any lawful limitations, you may have rights relating to your personal information, which may include:
- Requesting access to personal information we hold about you.
- Requesting correction of inaccurate or incomplete information.
- Requesting deletion of personal information where applicable.
- Objecting to or requesting restriction of certain processing activities where applicable.
- Withdrawing consent where processing is based on consent.
- Requesting information about how your personal information is processed.
- Making a complaint regarding the handling of your personal information.
To exercise an applicable right, contact us using the details provided below. We may need to verify your identity before processing certain requests.
13. Marketing Communications
Where permitted by law, we may send customers information about products, services or promotions that may be relevant to them. Where consent is required, we will seek the appropriate consent.
You may request to stop receiving marketing communications by using an available unsubscribe option or contacting us directly. Service-related communications, such as order or account messages, may still be sent where necessary.
14. Children’s Privacy
Our website is not specifically directed at children. We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the situation.
15. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms or services. Those third parties operate under their own terms and privacy policies. We are not responsible for the privacy practices of third-party websites that we do not control.
Customers should review the privacy policies of third-party services before providing personal information to them.
16. Data Protection and Applicable Law
This Privacy Policy is intended to reflect applicable Nigerian data protection requirements, including the Nigeria Data Protection Act 2023, as applicable to our processing activities.
Where additional legal or regulatory requirements apply to particular processing activities, we will seek to comply with those requirements.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements or data-processing practices.
Any updated version will be published on the website with a revised ‘Last Updated’ date. We encourage customers to review this page periodically.
18. Contact Us
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right or have a concern about how your information is handled, please contact:
LAWIN STORE
1/3, LIASU AJAKAIYE STREET, IBA ESTATE, IBA, LAGOS STATE, NIGERIA
Website: https://www.la-winn.com
Email: [email protected]
Phone: +234 912 419 5205